INSTRUCTIONS FOR ISSUING VAT INVOICE

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To quickly support information on VAT invoice issuance for customers purchasing online at the Crocs Vietnam website, please note that the "Invoice Request" information will appear when you start moving from the "Your Shopping Cart" section to the "Checkout" section.

In the "Checkout" section, when selecting the appropriate payment method and billing address, you will see "Invoice Request" before proceeding to the next step.

Here, you will update all the invoice issuance information, refer to the following image:

In case you forget to update the VAT invoice information after completing the order. You can update the information here.

 

However, we recommend that the VAT invoice issuance time has specific conditions as follows:

  • Processing time: within 10 - 15 days from the date you register for invoice issuance on the Crocs Vietnam website.
  • Processing conditions: VAT invoice information is processed from the order placement status to before the successful delivery status. After this time, the invoice request will not be processed.

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If you need support, please contact Crocs Vietnam via:

  • Hotline: 1900 63 64 01 (from 09:00 to 18:00 daily)
  • Customer Care Department Email (Offline): ce@crocs.com.vn
  • E-commerce Department Email (Crocs Vietnam Online): ecom@crocs.com.vn

Crocs Vietnam