HOW TO RESET OR CHANGE YOUR THE 1 PIN

Are you having trouble logging in or unable to access your The 1 account? Don’t worry! With the account recovery instructions below, you can easily regain access to your account and continue enjoying your membership benefits, earning points, and accessing exciting offers when shopping at Crocs Vietnam.

 

1. How to Recover Your Account Using a Security Question

Quick guide: Go to the Login page → Enter your phone number and select Continue → Select Forgot PIN → Choose Recover using Security Question → Enter your security question and answer → Set up a new PIN → Once completed, you will be asked to log in again.

Detailed instructions with images:

*Note: Your new security question can be the same as your current security question.

 

2. How to Recover Your Account via Zalo

Quick guide: Go to the Login page, enter your phone number and select Continue → Select Forgot PIN? → Choose Receive verification code via Zalo → Check the Zalo message from The 1 → Select RESET PIN → Enter your new PIN → Re-enter your PIN to confirm → Select Reset PIN to complete the process.

Detailed instructions with images:

3. How to Recover Your Account via Email

To recover your account via email, you must have previously verified your email address in order to receive notifications and follow the account recovery instructions below.

Quick guide: Go to the Login page, enter your phone number and select Continue → Select Forgot PIN → Choose Recover PIN via Email → A recovery link will be sent to your email address → Check your email from The 1 and access the link to reset your PIN → Enter a new PIN → Select Reset PIN to complete the process.

Detailed instructions with images:

With just a few simple steps, you can recover a lost PIN or reset your The 1 PIN. We hope this guide helps you successfully regain access to your account!

If you need further assistance, please contact us through the following channels:

- Email: CrocsVietnam@crocs.com.vn

- Hotline: 1900 63 64 01 (9:00 AM – 6:00 PM, every day of the week)