I. DELIVERY IN THIS AREA HAS BEEN RECEIVING LONGER THAN 2-10 DAYS

Rely on the actual situation at this time, the delivery time will take longer more than 2-10 days for the area on the list as below:

  • An Giang Province
  • Ben Tre Province
  • Dong Nai Province
  • Dong Thap Province
  • Long An Province

* Domestic transit times will be longer due to inspection at quarantine check-points. 

* The PDE service between the North and the South will take longer 1 day than expected. 

* The areas on this list only receive essential goods..

* Due to the strict control authorization of QR code passports by the city police, delivery time will be affected in Ha Noi City. 

* Ho Chi Minh City: Resuming full service on September 21st; however, depending on the local disease control situation, delivery time may take longer than expected.
 
For localities with COVID-19 cases other than the above list, the delivery time may take longer depending on the actual circumstance. We will try our best to deliver the order to the recipient as soon as conditions allow.

Crocs sincerely apologize for the announcement and thank you for your understanding of the inconvenience.
 
NOTICE:
  • The Co-Checking policy on receipt of goods will NOT BE APPLIED in the suspended areas for safety purpose at this time
  • The free return period for the order you have purchased at website will be extended for term from 15 to 30 days (from the date the customer receives)
  • For localities that are in quarantine, please contact us to keep the goods. After that, depending on the actual circumstance, we will deliver order to the recipient as soon as conditions allow

 

II. DELIVERY AREAS

 

Crocs deliver to nationwide, except for the following regions:
Province
District
 Ba Ria - Vung Tau
Con Đao
Binh Thuan
Phu Quy
Ca Mau
Ngoc Hien
Da Nang
Hoang Sa
Hai Phong
Bach Long Vi
Khanh Hoa
Truong Sa
Kien Giang
Kien Hai
Quang Nam
Dong Giang
Quang Nam
Tay Giang
Quang Ninh
Co To
Quang Ninh
Hai Ha
Quang Ninh
Van Don
Quang Tri
Con Co

 

III.  CUSTOMER BENEFITS


To support Customer' benefits during shopping on Crocs, We have an inspection policy on receipt of goods as follows:


-You can ask the delivery staff to open the box for you to check the quantity, color, type, size, appearance of the product before receiving (please be noted that the check only applies to visual inspection and not for product trial usage).


- In case you do not agree to receive the package and the order has COD payment method, you can return the product to the delivery staff at no cost.


- If you do not like the product but have paid online, you can also return the product to the delivery staff at no cost, and please contact the customer care department for assistance on refund.


- In case the delivery staff refuses to let you check the product, please refuse to receive the package and contact the customer service department, we will ask the staff to deliver the package to you again and must let you check the product. Or you can call customer service immediately for immediate assistance.


- In case you are satisfied with the product and agree to buy the product, please sign the agreement. By signing the agreement confirming satisfaction with the delivered product, you confirm that the inspection has been completed.  


- Products in promotions, discounts, gifts... do not apply to exchange/ return, so please check the product carefully before receiving. Supersports will not apply to exchange/ return on orders confirmed of inspection by customers.  

 

IV. THE DELIVERY TIME


Deliveries are made Monday through Saturday, except for Sunday and Public Holidays

Area Date
Urban (HCM) 1-2 Working days
 
Near Urban 1-3 Working days
Sub-Urban (Between HCM, Ha Noi & Da Nang) 3-5 Working days
Sub-Urban (from HCM, Ha Noi, Da Nang to other cities) 5-7 Working days

 

 (**) Suburban and urban details: Depend on each delivery, there will be different ways to classify the inner city and suburbs.


At Ha Noi:


Urban: Cau Giay District, Hoan Kiem District, Thanh Xuan, District, Ba Dinh District, Tay Ho District, Hai Ba Trung District, Dong Da District, Hoang Mai District, Ha Dong District, Long Bien District, Nam Tu Liem District, Bac Tu Liem District


Sub-urban: Ba Vi, Chuong My, Dan Phuong, Dong Anh, Gia Lam, Hoai Duc, Me Linh, My Duc, Phu Xuyen, Phuc Tho, Quoc Oai, Soc Son, Thach That, Thanh Oai, Thanh Tri, Thuong Tin, Ung Hoa, Son Tay Town

 

At Ho Chi Minh city:


- Urban: District 1, 2, 3, 4, 5, 6, 7, 8, 10, 11, Tan Binh, Tan Phu, Phu Nhuan, Binh Thanh, Go Vap


- Sub-urban: District 9, 12, Binh Tan, Thu Duc, Hoc Mon, Binh Chanh, Nha Be, Cu Chi, Can Gio.


- Other: Depending on the customer's scope of delivery.

 

V. SHIPPING COSTS


Delivery fee of standard orders on website Crocs.com.vn is calculated at the same fee as 40,000 VND/order, applicable to all regions nationwide.

The delivery fee of each order is clearly displayed on the shopping cart after customers entered address and before finishing orders.

Special Offer: Freeshipping for all orders from 500.000 VND.

Note: For return and exchange orders (not the fault of the manufacturer), the delivery fee is calculated based on the weight of the product and the distance between the supplier store and shipping address, according to the chart fee of the Carrier. Customer Care will email you the estimated shipping costs you will pay. The exchange / return will only be conducted when you confirm your agreement with this cost. The actual shipping cost may be different from the fee that Crocs has informed to customers.


Contact us via:

  • Call center: 1900 63 64 01 (from 09:00 to 18:00 daily)
  • Email: CrocsVietnam@crocs.com.vn