I. DELIVERY AREAS

Crocs deliver to nationwide, except for the following regions:
Province
District
Binh Thuan
Phu Quy
Ca Mau
Ngoc Hien
Da Nang
Hoang Sa
Hai Phong
Bach Long Vi
Khanh Hoa
Truong Sa
Kien Giang
Kien Hai
Quang Nam
Dong Giang
Quang Nam
Tay Giang
Quang Ninh
Co To
Quang Ninh
Hai Ha
Quang Ninh
Van Don
Quang Tri
Con Co


II. CUSTOMER BENEFITS


To support Customer' benefits during shopping on Crocs, we have an inspection policy on receipt of goods as follows:


-You can ask the delivery staff to open the box for you to check the quantity, color, type, size, appearance of the product before receiving (please be noted that the check only applies to visual inspection and not for product trial usage).


- In case you do not agree to receive the package and the order has COD payment method, you can return the product to the delivery staff at no cost.


- If you do not like the product but have paid online, you can also return the product to the delivery staff at no cost, and please contact the customer care department for assistance on refund.


- In case the delivery staff refuses to let you check the product, please refuse to receive the package and contact the customer service department, we will ask the staff to deliver the package to you again and must let you check the product. Or you can call customer service immediately for immediate assistance.


- In case you are satisfied with the product and agree to buy the product, please sign the agreement. By signing the agreement confirming satisfaction with the delivered product, you confirm that the inspection has been completed.


- Products in promotions, discounts, gifts... do not apply to exchange/ return, so please check the product carefully before receiving. Supersports will not apply to exchange/ return on orders confirmed of inspection by customers.


III. THE DELIVERY TIME

Deliveries are made Monday through Saturday, except for Sunday and Public Holidays

AreaDate
Urban (HCM)1-2 Working days
Near Urban1-3 Working days
Sub-Urban (Between HCM, Ha Noi & Da Nang)3-5 Working days
Sub-Urban (from HCM, Ha Noi, Da Nang to other cities)5-7 Working days
Con Dao Province - Ba Ria Vung Tau7-10 Working days

(**) Suburban and urban details: Depend on each delivery, there will be different ways to classify the inner city and suburbs.


At Ha Noi:

- Urban: Cau Giay District, Hoan Kiem District, Thanh Xuan, District, Ba Dinh District, Tay Ho District, Hai Ba Trung District, Dong Da District, Hoang Mai District, Ha Dong District, Long Bien District, Nam Tu Liem District, Bac Tu Liem District

- Sub-urban: Ba Vi, Chuong My, Dan Phuong, Dong Anh, Gia Lam, Hoai Duc, Me Linh, My Duc, Phu Xuyen, Phuc Tho, Quoc Oai, Soc Son, Thach That, Thanh Oai, Thanh Tri, Thuong Tin, Ung Hoa, Son Tay Town


At Ho Chi Minh city:

- Urban: District 1, 2, 3, 4, 5, 6, 7, 8, 10, 11, Tan Binh, Tan Phu, Phu Nhuan, Binh Thanh, Go Vap

- Sub-urban: District 9, 12, Binh Tan, Thu Duc, Hoc Mon, Binh Chanh, Nha Be, Cu Chi, Can Gio.


Other: Depending on the customer's scope of delivery.


IV. SHIPPING COSTS

Delivery fee of standard orders on website Crocs.com.vn is calculated at the same fee as 40,000 VND/order, applicable to all regions nationwide.

The delivery fee of each order is clearly displayed on the shopping cart after customers entered address and before finishing orders.

Special Offer: Freeshipping for all orders from 500.000 VND.

Note: For return and exchange orders (not the fault of the manufacturer), the delivery fee is calculated based on the weight of the product and the distance between the supplier store and shipping address, according to the chart fee of the Carrier. Customer Care will email you the estimated shipping costs you will pay. The exchange / return will only be conducted when you confirm your agreement with this cost. The actual shipping cost may be different from the fee that Crocs has informed to customers.



Delivery schedule during Tet Holiday 2023

Customers can still place orders on the website www.crocs.com.vn during the Lunar New Year 2023. However, the delivery time will be adjusted as follows:

+ Orders placed before January 17, 2023 ( pass Crocs' quality control process) will be delivered before January 19, 2023 (the 28th of the lunar calendar).

+ For orders placed from January 17, 2023, Crocs Online would like to request permission to store and deliver goods after the Tet holiday, from January 27, 2023.

Estimated delivery time may be changed due to the delivery situation at the end of the year of the carrier. We apologize for this inconvenience.


Contact us via:

- Call center: 1900 63 64 01 (from 09:00 to 18:00 daily)

- Email: CrocsVietnam@crocs.com.vn